FAQs
10 Most Frequently Asked Questions
Do not attempt to repair the Enphase Microinverter or Envoy. These devices contain no user-serviceable parts. If a device fails, the installer must contact Enphase customer service to obtain an RMA (return merchandise authorization) number and start the replacement process. Tampering with or opening the Enphase Microinverter will void the warranty.
- Check if the connecting wires are properly inserted.
- Whether the inverters are working.
- Just call support without tampering with any wiring or parts.
When you install a solar energy system on your property, you save money on your electricity bills and protect yourself against rising electricity rates in the future. How much you can save depends on the utility rates and solar policies in your area, but going solar is a smart investment regardless of where you live.
Solar panels absorb the sun's energy throughout the day and convert it into direct current (DC) electricity. Most homes and businesses run on alternating current (AC) electricity, so the DC electricity is then passed through an inverter to convert it to usable AC electricity. At that point, you either use the electricity in your house or send it back to the electric grid.
If your solar panel system is connected to the grid, it will shut off in the event of a blackout. This is to prevent emergency responders and electricity utility repair-people from being injured by your panels sending power back to the grid. However, there are certain inverters you can buy that provide backup power in a blackout when paired with a battery.
Solar panel systems are made of durable tempered glass and require little to no maintenance for the 25 to 35 years that they will generate power. In most cases, you don’t even need to clean your solar panels regularly. If something does happen, most equipment manufacturers include warranties, although warranty terms depend on the company.
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